Program Assistant
Full-time
Location: Falls Church, VA
To apply, please email resume to: info@malamallc.com
Responsibilities:
- Provides customer service, training and technical assistance for the LMS platform
- Display a broad knowledge of customer service, organization behavior, workload management, E&T systems, and systems unique to the AFMS.
- Gather, assemble, and analyze customer concerns, draw conclusions, and lead customer to sound solutions. Package the entire process in a report suitable for management use and decision-making.
- Support AFMS by training new members and updating them on platform updates necessary to load LMS platform training packages. Educate customers on the use of the LMS operations and the primary means for logging a support request.
- Serve as an LMS customer service representative and executive-level assistant providing support to the AFMS, MAJCOMS, and MTFs, and RACE Division.
- Set up scheduled team meetings and coordinate with other agencies or work groups.
- Track deliverables and suspense’s, preparing documents such as technical reports, briefings, and presentations.
- Assist in preparing and submitting reports.
- Assist with briefings preparation.
- Acknowledge customer questions from the field within 24 hours and responds to customer concerns within two business days.
- Capture enrollment requests for AFMS LMS courses. Provides professional education consultation and services to program directors. (Markets, MTFs, MAJCOMS, DHA).
- Retrieve system reports from the LMS (e.g., Relias, JKO, and Advance Distributed Learning Services (ADLS), CMRP
and locally developed report/data bases, and other databases as needed by COR in order to facilitate the AFMS team efforts to optimize readiness, efficiency and effectiveness. - Create and maintain information sources (training plans, videos, AFMS Kx website) used by consultants, MTF team members, and all AFMS staff in communicating program objectives timelines, and progress to MTFs.
- Serve as a liaison for the AFMS, AFMRA, MAJCOMS, and MTFs. Maintains situational awareness of RACE recommendation leading to MTF actions and deliverables.
- Receive, track, update and respond to tasks delegated to the AFMS LMS and provide feedback through a monthly status report.
- Provide verbal updates on all open tasks as well as written updates on the AFMS LMS activities. Discuss report during the weekly RACE staff meeting.
- Review and process incoming and outgoing correspondences, materials, publications, training courses, and directives.
- Maintain AFMRA LMS System and associated AFMS Kx website.
- Coordinate conference rooms for meetings and operate electronic equipment during meetings and briefings.
- Record and submit meeting minutes to Program Manager within five (5) business days.
- Associate Degree or equivalent certification (E&T preferred)
- Three (3) years in health care operations and administrative support
- One (1) year of relevant experience in customer service
- Security Requirements: Must have the ability to acquire a favorable Tier I clearance